A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2020 model year Legacy and Outback vehicles. A firmware-over-the-air (FOTA) update to the Cockpit Control Module (CCM) software in your vehicle may have timed out during the update. A timeout failure during the data writing sequence could cause the data to become corrupted, and if corrupted, may result in the Center Information Display (CID) going blank.
The failure to display the rearview image in the timing specified and/or periodic loss of rearview image creates a noncompliance with the requirements of FMVSS 111 . Rear Visibility, increasing the risk of crash.
WRH-20 Safety Recall FAQs:
Q: What should I do?
A: Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair performed, free of charge.
Q: Are there any precautions I should take until the vehicle is repaired?
A: Until this repair is performed, please use caution when driving in reverse if the rearview image is not displayed. You should always check the rear view and the surrounding area by turning your head rearward and/or using the mirrors and move backward at a slow speed.
Q: What will be done to this vehicle?
A: Subaru will reprogram the CCM software in your vehicle at no charge to you. If the CID is not properly displaying, the CCM will be replaced with an improved part at no charge to you.
Q: What Subaru models are involved?
A: Certain 2020 model year Legacy and Outback vehicles.
Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.
Q: How much will this recall cost?
A: This recall will be performed free of charge at any authorized Subaru retailer.
Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this recall free of charge for you.
Q: Can I have this recall performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this recall free of charge.
Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this recall.
Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Update Address from the drop-down menu.